AEC 365 FAQ — answers to all your questions

To register with AEC 365, you'll need to provide your full name, an active Bangladeshi mobile number, email address, and date of birth, along with a username and strong password of your choice. Registration is completely free and takes just a few minutes. For more details, Registration page here.

Yes. After registration, an OTP will be sent to your mobile number to complete verification. KYC verification is mandatory for withdrawals — you'll need to submit a photo of your National ID or passport. Verification is typically completed within 24 hours.

No. Under AEC 365's policy, each person is permitted only one account. Creating multiple accounts is a Terms & Conditions violation and may result in permanent account closure.

After logging in, go to "Profile Settings" to update your email, mobile number, or password. To change your name or date of birth, KYC verification and assistance from our support team are required. Contact us at support@aec365.im.

On the login page Click the "Forgot Password?" option. Enter your registered email or mobile number and a reset link will be sent to you. The reset link is valid for 15 minutes.

After five consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Try again after the 30-minute window. For urgent assistance, contact us at support@aec365.im.

To close your account, email support@aec365.im with your username and reason for closure. Make sure to withdraw any remaining balance before closing. A self-exclusion option is also available for responsible gaming — see Responsible Gaming page.

AEC 365 supports all major payment methods in Bangladesh, including bKash, Nagad, Rocket, Upay, bank transfer, and card payments. To learn more Payment page here.

The minimum deposit at AEC 365 varies by payment method. For bKash/Nagad, the minimum deposit generally starts from 100 BDT. To check the latest limits, Payment page here.

Deposits via bKash, Nagad, and Rocket are usually instant or credited within 5 minutes. Bank transfers may take 1–3 business days. If there's an issue, contact support with your transaction ID.

Withdrawal requests are typically processed within 1–24 hours. Having your KYC verification completed speeds up the process. Maximum withdrawal limits depend on your chosen payment method and account level.

Wait 15–30 minutes first. If it still hasn't arrived, email support@aec365.im with your transaction ID, payment amount, and time. Our support team is available 24 hours to help.

AEC 365 does not charge any deposit fees. However, payment gateways (such as bKash or your bank) may apply their own charges. A small processing fee may apply to some withdrawals — for details, on the Payments page here.

The primary currency for Bangladeshi players is BDT (Bangladeshi Taka). AEC 365 is built around Bangladesh's local payment ecosystem, so all transactions can be made in BDT.

Yes, completing KYC verification is mandatory before your first withdrawal. You'll need to upload a scan of your National ID (NID) or passport along with a selfie. This is to keep your account secure.

First time at AEC 365 Registration Make your first deposit and a welcome bonus will be credited to your account automatically. Review the bonus terms and conditions — once you meet the wagering requirements, you can withdraw it.

Each bonus comes with specific wagering requirements — typically 15–30x the bonus amount. Bonuses cannot be withdrawn until these conditions are met. For full details on all bonuses Terms & Conditions available.

Voucher codes are available on our Voucher page, promotional emails, and special events. Log in and enter the code in the "Redeem Voucher" section to activate the bonus. Each voucher can only be used once.

Active players receive weekly or monthly cashback offers. A set percentage of net losses is returned as cashback, credited to your account automatically and usually subject to lower wagering requirements.

Yes! Referring a friend to AEC 365 earns a bonus for both of you. You can find your referral link in your profile. The bonus is activated once the referred person registers and makes their first deposit.

Earn loyalty points on every bet you place. Accumulate points and redeem them for bonus credits, free spins, or other perks. The more you play, the higher your tier — and the better the offers.

AEC 365 offers slots, Live Casino, table games (roulette, blackjack, baccarat), fishing games, crash games, and live lottery. Popular Games page Browse the most-played games. For the full list, visit the Games Page Visit now.

Yes. AEC 365's Live Casino games let you play against real dealers in real time via high-definition cameras. All dealers are professional, and every game is fully fair and transparent.

Log in and Lottery page Go ahead, pick your preferred lottery, and purchase your tickets. Any winnings will be credited to your account automatically. New draws happen every day with varying prize amounts.

If you get disconnected, your game progress is saved automatically. Once you reconnect, you can pick up right where you left off — no funds are lost, as the system restores your session automatically.

Yes. All games on AEC 365 use certified RNG (Random Number Generator) technology that meets international standards. Every result is completely independent and unaffected by previous outcomes.

A "Demo Mode" is available on selected slots and table games, letting you play for free to get a feel for the game. Winnings in Demo Mode cannot be withdrawn. To play with real money, you'll need to make a deposit into your account.

Most Played Games Popular Games page organized separately. There you'll also find the top games of the day, newly added games, and special event details.

Yes. All personal data is secured with 256-bit SSL encryption. Your information is never sold or shared with third parties. For more details, see our Privacy Policy read here.

Go to Profile Settings and enable two-factor verification under the "Security" tab. Mobile OTP is active by default — once enabled, an OTP will be sent to your phone each time you log in.

Change your password immediately and notify us at support@aec365.im. Our security team will investigate promptly and secure your account. You can also request a temporary account lock if needed.

No, never. No AEC 365 staff or representative will ever ask for your password, OTP, or bank PIN. If anyone requests this information, it's a scam — report it to support immediately.

Payment details are never stored directly on AEC 365 servers. All transactions are processed through PCI DSS-compliant secure gateways, so your card and mobile banking information stays fully protected.

AEC 365 operates under an international gaming license. We are committed to fair play, responsible gaming, and player protection. To learn more, About Us read here.

For AEC 365 App Download on the App Page Separate installation guides are available for Android and iOS. On Android, you can download the APK directly.

Yes, the AEC 365 app works on both Android and iOS. Android 6.0+ and iOS 12.0+ are supported. The app is lightweight and runs smoothly even on limited mobile data.

Yes, the mobile app includes all the same features as the website — games, payments, bonuses, and lottery. It also offers additional features like biometric login, push notifications, and offline game history.

To install an APK on Android, you need to allow installation from "Unknown Sources" (Settings → Security → Unknown Sources). If you run into issues, restart your device and try again, or the app page View the detailed guide.

When a new update is available, you'll receive an automatic notification when you open the app. On Android App Page Download the latest APK from there to update. On iOS, updates are available through the App Store.

Yes, the AEC 365 app offers 24/7 live chat support. Tap the "Help" icon from the bottom menu of the app to start a live chat. Support agents are available to assist you in Bengali.