Official Document

AEC 365 Terms & Conditions — Full English Version

This page contains all the terms and conditions for using the aec 365 platform, written in plain English. Please read these rules carefully before creating an account or placing any bets or playing any games.

Last Updated: January 2026
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Transparent Policies

How AEC 365's Rules Keep You Protected

These rules exist not just for us — they are there to protect your rights and safety too.

Account Security

Every player's account is fully independent and secure. As long as you follow the rules, no one can access or interfere with your account.

Payment Guarantee

When you transact in compliance with our terms, your deposits and withdrawals are completely secure. No hidden charges, no unreasonable restrictions.

Bonus Fairness

Bonus and voucher terms are communicated clearly upfront. Meet the requirements and you will receive your bonus — no ambiguity, no surprises.

Fair Gameplay

All games on aec 365 are audited by third parties. An RNG (Random Number Generator) is used to ensure all outcomes are completely fair and unbiased.

Data Privacy

Your personal information is never shared with third parties. Our privacy policy fully meets international standards.

Complaint Resolution

If an issue arises, you can submit a complaint through the designated process. We are committed to resolving it within 48 hours.

Important Notice

By creating an account, making a deposit, or playing any game on aec 365, you confirm that you have read and agreed to these terms and conditions in full. If any part is unclear, please reach out to our support team.

1 General Terms & Applicability

These terms and conditions apply to the use of the aec 365 platform, including the website and mobile app. aec 365 is an internationally licensed online gaming and Sports Betting platform that serves players in Bangladesh with full support in the Bengali language.

By using this platform, you confirm that you are aware of all applicable local laws and that participating in such gaming activities is lawful in your jurisdiction.

When do these terms apply?

These terms take effect the moment you visit the AEC 365 website — even if you're just browsing without an account. It's worth reading through the full terms before you start using the platform.

2 Account Registration & Verification

To open an account on AEC 365, you must provide accurate and truthful information. Accounts created with false details may be terminated at any time and any remaining balance may be forfeited.

Registration Terms

  • Each individual may register only one account
  • You must provide your real name, date of birth, and mobile number
  • Mobile number verification is mandatory
  • KYC (identity verification) must be completed before making a withdrawal
  • Accounts may not be transferred or sold to another person
  • Your password must be kept confidential; the user is solely responsible for any loss resulting from a compromised password

KYC verification typically requires a copy of your National ID (NID) or passport, along with a recent bank statement or mobile banking screenshot. All submitted information is kept strictly confidential.

3 Age Requirement & Eligibility

Aec 365 is strictly for adults aged 18 and above. Use of this platform by minors is strictly prohibited. We verify age using NID and other official government-issued documents.

Regarding Underage Users

If a person under 18 is found to have created an account and this is confirmed through verification, the account will be closed immediately and all deposited funds will be forfeited. Parents and guardians should keep their devices and payment information out of reach of minors.

The following individuals are not eligible to open an account on aec 365:

  • Anyone under the age of 18
  • Those whose accounts have been previously terminated
  • Those enrolled in a self-exclusion program
  • aec 365 officers and their immediate family members

4 Deposit & Withdrawal Rules

Aec 365 supports all major mobile banking services in Bangladesh. Full details on transaction rules are provided below.

Transaction Type Minimum Amount Maximum Amount Processing Time
DepositBDT 100৳1,00,000Instant
Withdrawal (Normal)BDT 500৳50,0005–30 minutes
Withdrawal (VIP)BDT 500BDT 2,00,0005 Minutes
Daily Maximum Withdrawal৳5,00,000

Important Payment Rules

  • Withdrawals can only be made to the same payment method used for the deposit
  • The name on your account must match the name on your payment method
  • Withdrawals above ৳5,000 BDT are not permitted until KYC verification is complete
  • Additional verification may be required for suspicious transactions
  • No extra charges on deposits — what you send is what gets credited

5 Bonus & Voucher Terms

AEC 365's bonus program offers great value for players in Bangladesh. Each bonus comes with its own terms, and compliance is mandatory.

General Bonus Terms

  • Each bonus has a specific wagering requirement that must be met
  • Withdrawing while a bonus is active will result in the bonus being forfeited
  • Only one bonus applies per deposit (unless stated otherwise)
  • The same person may not claim the same bonus more than once
  • Bonuses will be automatically cancelled upon expiry
  • aec 365 reserves the right to terminate any account found to be abusing bonuses
Welcome Bonus Special Terms

To qualify for the first deposit welcome bonus, a minimum deposit of BDT 500 is required. The wagering requirement is 20x — meaning a BDT 1,000 bonus requires BDT 20,000 in bets. The wagering requirement must be completed within 30 days of receiving the bonus.

6 Gaming Rules

All game types on AEC 365 — casino, Sports Betting, lottery — operate under defined rules. Each game's specific guidelines are available on its game page.

  • Read the rules for each game before you start playing
  • Bets from rounds cancelled due to technical errors will be refunded
  • In Live Casino, the dealer's decision is final
  • If a match is cancelled in Sports Betting, your stake will be refunded
  • Specific rules apply in the case of incomplete matches

7 Prohibited Activities

The following activities are strictly prohibited on AEC 365. Violations may result in account closure and forfeiture of your balance.

  • Operating multiple accounts under the same identity
  • Attempting to manipulate the bonus system
  • Using another person's account
  • Using automated software or bots to play games
  • Money laundering or suspicious financial activity
  • Attempting to hack or compromise the platform's security
  • Harassing or abusive behaviour toward other players
A Special Note on Money Laundering

AEC 365 strictly adheres to international Anti-Money Laundering (AML) regulations. If a suspicious transaction is detected, the account will be frozen immediately and the relevant authorities will be notified.

8 Account Closure & Suspension

Aec 365 reserves the right to close or temporarily suspend any account for any reason. In most cases, users will be informed of the reason and given the opportunity to appeal.

Voluntary Account Closure

You can close your account at any time. Contact our support team or do it directly from your account settings. Make sure all withdrawals are completed before closing your account.

9 Limitation of Liability

Aec 365 is not liable for the following:

  • If gameplay is interrupted due to loss of internet connection
  • aec 365 is not liable for any loss caused by issues with the user's own device
  • Due to delays or issues with third-party payment providers
  • Losses resulting from unauthorized use of an account

However, if a financial loss occurs due to a technical error on our end, AEC 365 will accept responsibility and provide appropriate compensation.

10 Privacy & Data Protection

Aec 365 takes your personal information seriously. We only collect data that is necessary to provide our platform services. Your information is never sold or shared with third parties.

For full details on how your information is used, please see our Privacy Policy Read.

Our Commitment to Data Protection

Your data is protected with 256-bit SSL encryption. All data stored on our servers is subject to regular security audits. In the event of a data breach, you will be notified within 72 hours.

11 Responsible Gaming Policy

Aec 365 believes gaming should be entertainment — not a financial solution or a source of addiction. That's why responsible gaming is built into our core principles.

  • You can set your own daily, weekly, and monthly betting limits
  • You can place yourself on a temporary break at any time
  • Long-term self-exclusion options are available, ranging from 6 months to permanent
  • We'll automatically alert you if unusual gaming patterns are detected

To learn more about responsible gaming, visit our Responsible Play View page.

12 Complaint Resolution Process

If you have a complaint about aec 365, please follow the process below. We take every complaint seriously and are committed to resolving issues promptly.

1
Live Chat

Start by speaking directly with our support team via live chat — most issues get resolved right there.

2
Email Complaint

If the issue remains unresolved, write to us at support@aec365.im with full details. You'll receive a response within 24 hours.

3
Escalation

Complex cases are escalated to senior management, with a final resolution provided within 48 hours.

13 Policy on Rule Changes

AEC 365 reserves the right to update these terms and conditions at any time. For significant changes, advance notice will always be provided.

  • Minor changes will be communicated at least 7 days before they take effect
  • At least 30 days' notice will be given for major changes
  • Notices will be sent via email and displayed as banners on the platform
  • Continued use of the platform after updated rules take effect constitutes acceptance of the new terms
Keep update notifications on

To receive rule updates as soon as they are published, enable email notifications in your account. You can find the notifications option in your account settings.

14 Contact & Support

If you have any questions about these terms and conditions, feel free to get in touch. Our English-speaking support team is always ready to help.

Email Support
support@aec365.im
Response within 24 hours
Live Chat
Live Chat on Platform
24/7 English Support

Most Frequently Asked Questions About the Rules

No. Under AEC 365's rules, each person may hold only one account. If multiple accounts are detected, all of them will be closed and balances may be forfeited.

Say you receive a BDT 1,000 bonus with a 20x wagering requirement. You'd need to place a total of BDT 20,000 (1,000 × 20) in bets before that bonus becomes withdrawable. This information is clearly stated on each bonus page.

Withdrawals are typically processed within 5 to 30 minutes. First-time withdrawals may take a little longer as KYC verification needs to be completed. Large withdrawal amounts may be subject to additional security checks.

If the terms are updated, a notification will be sent to the email address provided at registration. A banner will also be displayed when you log in to the platform. For major changes, you will be notified at least 30 days before they take effect.

Know the rules before you start playing

Everything on aec 365 runs transparently and by the rules. Register now and experience Bangladesh's premier gaming platform.

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